FAQ

Do I have to pay VAT or other taxes?
No. All prices shown are final and include any applicable taxes or duties. You will not face any additional charges at checkout or upon delivery.

What payment methods do you accept?
We accept secure payments via Credit Card (Visa), Western Union, and Bank Transfer.

Do you ship outside your country?
Yes, we ship worldwide. Orders are dispatched from our closest regional warehouse for faster delivery.

Can I pay over the phone?
For security reasons, we do not process payments by phone. All transactions must be completed securely through our online checkout.

Is it safe to pay on your website?
Absolutely. Our site is secured with SSL encryption and complies with PCI-DSS standards to protect your payment and personal information.

What should I do if my credit card payment fails?
Please verify that your card details are correct and that your bank allows international transactions. If the issue continues, try another payment method or contact your bank. Our support team is also ready to assist.

My card was charged but my order wasn’t confirmed. What happened?
This is usually a temporary authorization hold, which your bank should release within 3–10 business days. If the order didn’t go through, no actual charge will be made. If the amount was deducted, please contact us with your details and we’ll investigate promptly.

What if I can’t complete my order online?
Reach out to our Customer Support via email or live chat. We can guide you through the process or, where possible, provide a secure payment link to finalize your purchase.

Order Processing

Are all jerseys in stock, including popular ones?
Most items are in stock and ready to ship. During major tournaments, high-demand jerseys may sell out quickly. Real-time availability is displayed on each product page.

Can I change my order after payment?
Changes are only possible if your order hasn’t yet entered the packing stage. Please contact us as soon as possible and we’ll do our best to help.

Can I cancel my order after purchase?
Yes, you may cancel within 1 hour of placing your order, provided it hasn’t been prepared for shipment. See the procedure below.

How do I cancel an order?
Please contact Customer Support immediately via email or your account dashboard with your order number. We will confirm if cancellation is still possible and process it for you.

Shipping & Delivery

What shipping methods do you use in Europe, and how long does delivery take?
 Worldwide shipping times range from 7 to 21 business days depending on the destination.

How can I track my order?
Once your order is dispatched, you’ll receive a tracking number by email. You can use it to follow your delivery progress on the carrier’s website or in your account.

What if my order doesn’t arrive within the estimated timeframe?
Please check your tracking information first. If there’s no update or a significant delay, contact our support team with your order number so we can check with the carrier.

After-Sales Service

What is your return policy?
We offer a 14-day return window from the delivery date for items in unused, original condition with tags attached. Personalized or special-order items cannot be returned unless faulty.

How long do exchanges or refunds take?
Once we receive your return, processing takes 7-21 business days. Refunds are then issued to your original payment method; the time it takes to appear depends on your bank or provider.